Robin Clare
Home Manager and Managing Director | tel: 07821 664938 / 01608 642766 | email: robin@maricare.co.uk
Robin Clare is the Home Manager and Anna Clare is the General Manager. Robin and Anna are Assisted by Helen Jones and Lisa Tanner who are the Deputy Managers.
We take huge pride in the Care we give to the Individual and their Family and Friends and are dedicated to building relationships from the first point of contact. We have superb Staff Retention at Beech Haven, with long-standing Staff throughout each Staff sector/family of our Home. This significantly enhances the quality and breadth of Care that we are able to provide for our Residents and their Families. We are passionate about Welcoming your Family in to Ours.
“Care is the most rewarding Job you will find”
Our Management Family
Robin Clare
CEO, Managing Director, Registered Home Manager
Robin became the Managing Director of Beech Haven Care Home in 2021, following his previous role as Operations Director across the Maricare group from 2014. Robin has held Management roles as Deputy Manager and Head of Dementia Care in a variety of Elderly Care settings. Robin completed General Nursing Training at the Oxford Radcliffe Infirmary and then Psychiatric Training at The Warnford Hospital Oxford. Robin worked as a Nurse within the Air Force within the early days of his career, progressing to a 25 year career in the NHS as a Community Psychiatric Nurse with the Oxford Health Care Trust. Robin has completed CBT Training from the Oxford Cognitive Therapy Centre and has a Level 4 Clinical Supervision qualification from Oxford Brookes University. Robin has a Level 4 qualification from the Institute of Leadership and Management and a 47-year Nursing Career.
Anna Clare
COO, Director and General Manager
Anna became the General Manager of Beech Haven Care Home in 2021, following previous Management and Teaching roles across the Education sector. Anna was a Specialist Musician at one of four Specialist Music Schools in Britain, Wells Cathedral School, recording with the National Youth Choir of Great Britain and Royal Holloway University of London Choir, alongside touring in both Britain and abroad as a Singer and Cellist. Anna was awarded a double scholarship in both Vocal and Instrumental Studies and Graduated with an Honours Degree in Music from Royal Holloway University of London. Anna has completed a Post Graduate Certificate in Education at Canterbury Christ Church University College and has a Certificate in Advanced Professional Leadership Practice in Education from Oxford Brookes University. Anna is a Counsellor and has a Level 5 qualification from the Institute of Leadership and Management. Anna has a 20 year career in Management across differing sectors.
Lisa Tanner
Deputy Manager: Business
Lisa became the Business Deputy Manager of Beech Haven Care Home in 2023, following her previous role as Business Administrator from 2009. Lisa has worked as a PA, Sales and Marketing Assistant for a range of Companies within the Business and PR sector. Lisa has completed both a Diploma and an NVQ 3 in Sales and Promotion. Lisa has over 20 years experience within the Sales, Promotion, Marketing and Care sectors.
Helen Jones
Deputy Manager: Clinical
Helen became the Clinical Deputy Manager of Beech Haven Care Home in 2023 following previous Management roles as Deputy Manager, Head of Care and Clinical Lead in other Elderly Care and wider Care settings. Helen completed General Nursing Training at the Great Western Hospital Swindon and began her career as a Nurse within Hospital Operating Departments. Helen worked as a Nurse in Cardiothoracic Theatres and progressed to a Theatre Sister position. Helen has a 35 year Nursing career.
Aphra Proud
Clinical Lead
Aphra became the Clinical Lead at Beech Haven Care Home in 2023 following previous Management and Nursing roles within Thoracic, Orthopedic and Surgical departments within the NHS. Aphra has completed a Certificate in Social Care and a Diploma in Adult Nursing from Bournemouth University. Aphra progressed to specialising in Diabetic Care, completing a Level 3 Degree from Southampton Solent University. Aphra has a 27 year Nursing Career.
Matthew Nankivell
Activities Coordinator
Matthew became the Activities Coordinator at Beech Haven in 2023, following previous Management and Hospitality Lead roles in a variety of Elderly and Dementia Care Settings. Matthew initially Trained and worked as a Manager and Teacher of Apprenticeships within the Upholstery sector as his family owned and ran an Upholstery Business for over 20 years. Matthew has additionally worked in Care within Community and Private Dementia Care settings.
Our Clinical Family
The Clinical Team is led by the Home Manager Robin Clare and his Deputy Manager Helen Jones. Helen oversees the Clinical Lead, Nurses, Senior Carers and Carers.
Beech Haven has 3 Qualified Nurses. We do not employ any Agency Nurses, all are In-House Staff. Our Registered Nurses are available 24 hours a day, 7 days a week, to offer the expert Nursing knowledge and skills that our Residents may require. Nurses oversee each of the 3 daily shifts and Lead Senior Carers and Carers who provide Care to Residents. Each shift has a Clinical Handover run by the Nurse at: 07:00, 14:00 and 21:00.
We also have Senior Carers who are supported by our Carers. All Senior Carers hold both Care Certificates and NVQ Level 3 Qualifications and undertake a stringent Probationary Training process.
We run a Service that is carefully structured, flexible and has differing Staff with diverse expertise at different times of the day. We employ a Dependency Tool as the basis of this structure which converts Residents needs and allocated hours against these considerations so that Staffing provision and level varies depending upon the Assessed Resident needs. We have Daily, Weekly and Monthly Meetings as a Clinical Team to discuss Staffing levels and additional needs that an Individual has that may require Specialist Resources and the requirement/s are added to the Service Rotas. In Emergency situations where there may be sudden or unexpected changes to needs we have a process to agree instant changes to Staffing levels.
All Staff members complete Documentation on Tablets facilitated by our IT Access system. All Care, Activities and interactions with Residents are documented by Staff on our Access IT system. Relatives can be provided with a Confidential Access Code to access this system at any point to peruse this information for their Relative (Please speak with the Home Manager to gain this code: This code only allows access to documentation for that particular Resident so as to protect Confidential material for other Residents)
The GP Surgery and the Care Home Support Service provide NHS services for our Residents. A GP from The Chipping Norton Health Centre visits the Home Weekly for a Ward Round, usually on a Thursday, for all Residents. The GP works with an experienced Advanced Clinical Practitioner. There is always a Care Home Nurse present on the Ward Round who can answer any questions. The General Practitioners can be called at any time between their scheduled visits should a visit be required.
Our Business and Ancillary Family
The Business and Ancillary Family are led by the General Manager Anna Clare and her Deputy Manager Lisa Tanner. Lisa oversees the Administrator, Service Coordinator, Activities Coordinator and the Ancillary Staff: Housekeeping, Laundry Assistant, Maintenance and Chefs. Our In-House Services are small, personalised and fuelled by a love of giving and thoughtful attention. We have Seasonal Nutritious, Home-Cooked meals and Homemade Snacks and our aim is to give a: ‘Home from Home’ experience across all aspects of our Home. Stimulation and Enablement, through a Comprehensive and Fun Activities Programme, enhances each day within our Home.
Training, Recruitment and Retention
We have robust Training processes and an In-House Full-Time Training Manager. We are partnered with a Leadership/Training Company: T2 and provide In-House Tutoring to support and substantiate Highly Qualified Staff within our Care Home through: Apprenticeships, NVQ Qualifications across Levels 2 to 5 and ILM Qualifications up to Level 5. We believe that Leaders and Senior Teams are responsible for Inspiring, Coaching and Mentoring Staff and that this is a vital part of providing a happy, healthy, forward thinking Work Family environment.
Staff Training comprises of Mandatory Induction (based upon CQC, Skills for Care, NMC and NICE guidelines) and the Staff utilisation of an E Learning platform with key areas of specialism and Mandatory topics for both Clinical and Ancillary Staff completion.
Our Staff attend Webinars, Seminars and Training Events arranged by the wider Health and Social Care system on Clinical and wider issues covering a vast spectrum of needs and conditions and aimed at improving the Care delivery within our Care Home.
We are completing Training for the Accredited: Gold Standards Framework for End-of-Life Care (GSF) which ensures a Personalised, Integrative, ‘Whole System’ approach to all aspects of Care. This Framework, and the embodiment of its key principles enables a: ‘Gold Standard’ of Care for any Individual regardless of condition and at any time in an Individual’s final years of life. This Training focuses on Highly Advanced Care Planning. We have Weekly collaborative Meetings to combine Business and Clinical staff and to ensure that we have the breadth, depth and wider perspective regarding all aspects of Care and Provision within our Home. This further ensures that we are able to provide A Uniquely Personalised and Comprehensive approach to Care and Quality Provision within Our Home for each Resident.
We have rigorous Recruitment procedures aligned with Skills for Care’s: ‘Values-Based Recruitment’. We engage with the Oxfordshire County Council Recruitment drive: ‘Care Friends’ and offer competitive remuneration for Staff and recognition of higher level qualifications to attract and retain the most superbly well qualified Staff. We also hold a Government Sponsorship License which enables us to fill Staff roles that we cannot fill in the Locality.
Our Management Family are involved in all Daily, Weekly and Monthly Staff Meetings and we have an: ‘Open Door’ policy regarding Staff speaking with any member of the Management Family as required and with the CEO and COO daily if they so wish.
“Working at Beech Haven is true Teamwork. It has hugely built up my Confidence”
We have a retained HR External Consultancy to ensure that we are abreast of best practices and offer flexible working practices, paid Emergency and Compassionate Leave for our Staff.
We have a variety of initiatives to ensure that Beech Haven is an excellent working environment. These include a: ‘You Said-We Did’ board (drawing from Regular Staff Surveys and Staff Meetings), Free Unending Confidential In-House Counselling, ‘Gratitude Days’, Longevity of Service Recognition and Remuneration and Regular Care Sector Award Nominations.
We feature in the Local: ‘Chippy News’ each Month and have had 23 Nominations for both National Care Association Care Worker Awards and Oxfordshire Care Home Awards within Newcomer to Care, Care Home Worker, Long Term Service and Leadership categories. We have additionally had two Winners of Long Term Service Awards, one Finalist for Care Home Worker Award and three Highly Commended Leadership Awards.
As an Organisation we believe that we are exceptionally outward facing. We are members of a number of trade associations including: The Oxfordshire Care Homes Association and the Association of Care Providers. This means that we receive regular updates through Newsletters/Communication if there are changes in regulations or examples of good practice. This manifests as good knowledge of upcoming Seminars, Training Events and Webinars that are delivered by the Local System aimed at improving Care Delivery within Care Homes.
We are also signed up to a number of Government email update services that ensure that legislative changes are highlighted. These include: MHRA, HSE, CQC and the Home Office.
Get in touch…
If you have any questions or would like further information about Beech Haven Nursing Care Home then please don’t hesitate to get in touch.